Showroom Policy
Customer Care
At Furniture Warehouse, we value each and every customer and strive to provide exceptional customer care. Our dedicated team is committed to assisting you throughout your furniture shopping experience and ensuring your satisfaction. Here are a few key aspects of our customer care policy:
-
Personalised Assistance: Our friendly and knowledgeable staff is available to provide personalised guidance, answer your questions, and help you find the perfect furniture pieces that meet your specific needs and preferences.
-
Product Information: We believe in providing accurate and detailed product information to help you make informed decisions. Our team is well-versed in our furniture collections and can provide you with comprehensive information regarding materials, dimensions, care instructions, and more.
-
Timely Communication: We understand the importance of prompt and clear communication. Whether it's responding to inquiries, providing updates on orders, or addressing any concerns, we strive to communicate with you in a timely manner to ensure a smooth and seamless experience.
Privacy & Safety
At Furniture Warehouse, we take your privacy and safety seriously. We are committed to protecting your personal information and providing a safe and secure shopping environment. Here's how we prioritize your privacy and safety:
-
Data Security: We employ industry-standard security measures to safeguard your personal information. Our systems and processes are designed to prevent unauthorized access, disclosure, or alteration of your data.
-
Confidentiality: Any personal information you provide to us, such as contact details or payment information, is treated with strict confidentiality. We use this information solely for the purpose of processing your orders and delivering excellent customer service.
-
Secure Transactions: We utilize secure payment gateways and encryption technologies to ensure that your online transactions are protected. This helps safeguard your sensitive financial information during the checkout process.
-
Physical Safety: We maintain a clean and organized showroom environment to ensure your physical safety during your visit. We regularly inspect our premises and adhere to relevant safety regulations to create a comfortable and secure shopping atmosphere.
-
Responsible Practices: We comply with applicable data protection laws and regulations, and we are committed to ethical business practices. We do not share your personal information with third parties without your consent unless required by law.
No Hassle Policy
Experience shopping freedom at our two expansive stores, where we proudly uphold our strict no hassle policy. Explore an abundant selection of remarkable furniture, and revel in the freedom to browse without the intrusion of pushy salespeople.
Payment Methods
- Credit / Debit Cards
- Offline Payments
- Financing Available