Privacy Policy

Furniture Warehouse is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK privacy laws.

 

Who We Are

Furniture Warehouse

Website: https://www.furniturewarehousene.co.uk

Email: enquiries@furniturewarehousene.co.uk

Telephone: 0191 516 7997

Address: De Vere Building, Riverside Road, Southwick, Sunderland, United Kingdom, SR5 3JG

As this website has been created using Wix , Wix.com is the "data controller" responsible for site visitors' data.

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Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

• Name

• Billing address

• Delivery address

• Email address

• Telephone number

• Purchase and order details

• Customer service enquiries

• Information submitted through contact forms

• Information provided when requesting quotations or product information

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Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Date and time of access

• Website usage information

• Security and fraud prevention data

Where possible, this information is aggregated and used for website administration and security purposes.

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How We Use Your Information

We use personal information to:

• Process and fulfil orders

• Arrange deliveries

• Provide customer support

• Respond to enquiries

• Manage returns, warranties and after-sales services

• Maintain business records

• Prevent fraud and misuse of our services

• Comply with legal and regulatory obligations

• Improve website functionality and customer experience

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Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to:

• Process your order

• Arrange delivery

• Provide products and services requested by you Legitimate Interests

Where processing is necessary for:

• Running and improving our business

• Customer service

• Website security

• Fraud prevention

• Internal administration

We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

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Legal Obligation

Where we must process personal information to:

• Comply with tax and accounting requirements

• Meet consumer protection obligations

• Respond to lawful requests from regulators or authorities

 

Consent

Where required by law, we will obtain your consent before sending electronic marketing communications.

You may withdraw consent at any time.

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Marketing Communications

We may send marketing communications where:

• You have provided consent; or

• We are permitted to do so under applicable UK marketing laws.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails; or

• Contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

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Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

• Delivery and logistics providers

• Payment service providers

• Website hosting providers

• IT and security providers

• Professional advisers

• Regulatory authorities where required by law

We require all third parties to respect the security of your personal information and process it lawfully.

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International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

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Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this Policy

• Meet legal, accounting and tax obligations

• Resolve disputes

• Enforce agreements

Retention periods vary depending on the nature of the information and applicable legal requirements.

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Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request erasure of personal information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

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Cookies

Our website uses only strictly necessary cookies required for the operation, security and functionality of the website.

We do not use advertising, marketing or behavioural tracking cookies.

For further information, please see our Cookie Policy.

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Children's Privacy

Our website and services are not directed at children under the age of 13.

We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and the "Last Updated" date will be amended accordingly.

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Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Furniture Warehouse

Website: https://www.furniturewarehousene.co.uk

Email: enquiries@furniturewarehousene.co.uk

Telephone: 0191 516 7997

Address: De Vere Building, Riverside Road, Southwick, Sunderland, United Kingdom, SR5 3JG

As this website has been created using Wix , Wix.com is the "data controller" responsible for site visitors' data.